Our Commitment
When you communicate with us, visit our website, or sign up for our offers, you’re trusting us with some of your personal details. We take that seriously. This policy explains what we collect, why we collect it, and the choices you have.
What we collect
We may collect your name, address, phone number, and email address, along with payment details when you place an order or make a deposit for our products and services. When you visit our website, we may also gather basic information about how you use it, such as the pages you view. Most of this comes straight from you, whether you’re placing an order, opening an account, or filling out a form. Giving us your personal information is always your choice.
How we use it
With your consent, we use your information to:
- process your orders and manage your account
- improve our website and service
- measure how well our marketing works
- let you know about special offers, company updates and events
How we protect it
Only staff and service providers who need your information to serve you can access it. We use physical, electronic, and procedural safeguards that meet applicable standards to help prevent unauthorized access.
Sharing with others
We sometimes use outside companies to help run our business, such as payment processors, website hosts, marketing providers and advertising services. They receive only what they need to do their job, which may include your name, email address, phone number, and order history with us. We also share information with credit reporting agencies and similar service providers where the law allows. Any third party we work with must agree to keep your information confidential and handle it responsibly.
How long we keep it
We keep your information only as long as we need it to run our business. Some records must be kept for a period after an account closes to meet legal, tax, and accounting requirements. Once that time has passed, we securely destroy them.
Your consent
We ask for your express or implied consent before collecting, using, or sharing your personal information. You can withdraw that consent at any time with reasonable notice, subject to legal or contractual limits. To do so, contact our Privacy Officer using the details below. Unless you tell us otherwise, we’ll treat your consent as continuing.
Questions or concerns
If you have a question or concern about how we handle your information, please contact our Privacy Policy Officer:
Privacy Policy Officer
Mannyfest Agency
Phone: 1-604-808-6463
Email: hello@mannyfest.agency
We’ll confirm we’ve received your request, look into it promptly, and send you a written decision with our reasons.
If you’d like to take the matter further, you can contact the Office of the Privacy Commissioner of Canada (1-800-282-1376, www.priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca).
Thank you for choosing Mannyfest Agency. Your privacy is a right, not a privilege.